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| Shipping & Returns |
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Easy Return
The return of damaged goods will be replaced at the discretion of
Atkinsphotography, other than as a result of a manufacturing fault
relating to quality of craftsmanship. Definition of faults are in the
discretion of Atkinsphotography. All shipping and handling fees, are
non-refundable. Return shipping costs are the responsibility of the
customer. Exchange reshipping costs will also be the responsibility
of the customer. To organise a return, a request can be sent to
info@Atkinsphotography.com.au, a return authorisation form will be
issued with a reference number, please print and include this in the
return shipment to ensure your package can be identified and goods
can be refunded quickly.
Products must be returned in their original packaging so please keep
the box and other packing materials until you have inspected your
purchase.
All returns must be accompanied by an invoice or packing slip and the
return form included with your shipment. Failure to include these
forms will result in prolonged processing of your return.
Please insure your shipment as lost shipments are the sender's
responsibility.
Forward all returns to:
Attention: Customer Service – Return Goods
Atkinsphotography
SHIPPING ADDRESS WILL BE PROVIDED ON REQUEST
Hold onto your return shipping receipt and/or invoice until you have
received your refund or exchange. This receipt is your proof of
returning the merchandise.
Credit or debit card refunds will be issued on the card that was used
for the original purchase. Please allow for one or two billing cycles
for a refund to appear on your statement.
Exchanges
To arrange for an exchange please contact our Customer Service
Department via email info@Atkinsphotography.com.au or call 04 0904 2468.
Defective and Incorrect Merchandise
Please inspect your order upon its arrival. All damaged and incorrect
orders must be reported to our Customer Service department upon
delivery. Please retain packing slip and your invoice, the original
packaging and any other packaging materials used for return.
To return damaged or incorrect items, please contact Customer Service
Department on email info@Atkinsphotography.com.au. or Call 08 000000
Shipping
Most in-stock items will ship within 3 - 5 business days (Monday to
Friday, excluding holidays). Delays will be communicated within 24
hours.
Any product specific amendments to delivery times are noted on
product detail pages.
Shipping fees are determined by your order subtotal and how fast you
want your package delivered.
Please note that items ordered together may not arrive in the same
box. You will be notified on product detail pages or with a follow-up
message if the merchandise you have selected is currently not in stock.
Standard Delivery
Standard delivery via Australia Post is available on orders to
anywhere in the world.
Once the order leaves our warehouse, delivery may take between 3-10
business days.
Shipping fees will be calaculated on weight and or volume. Please
click on the following link to estimate your shipping costs.
Australia Post Rate Calculator
PLEASE USE THIS AS A GUIDE ONLY.
Express Delivery
Express Delivery is available on orders to anywhere in the world.
Please click on the following link to estimate your shipping costs.
Australia Post Rate Calculator
PLEASE USE THIS AS A GUIDE ONLY.
International Deliveries
We manually review all deliveries for international orders.
Recipients are responsible for any applicable customs duties and
taxes in their country.
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